At Sacral Secret, our goal is to ensure you enjoy a seamless and positive shopping experience.
Our products contain active natural extracts and ingredients, improper usage or wrong application will not be covered under this Policy. This also does not cover repercussions arising out of specific sensitivities towards a product/ ingredient and you are advised to do patch tests as cautioned in every product.
HOW DO I KNOW IF AN ITEM IS ELIGIBLE FOR RETURN?
Our products are not eligible for Return/Exchange.
WHAT SHOULD I DO IF I RECEIVE A DAMAGED, DEFECTIVE, OR INCORRECT PRODUCT?
If you receive a damaged, defective, or wrong item, please contact us within 24 hours of receiving your order. Ensure you include unboxing video and pictures of the product along with the original packaging. Email us at info@sacralsecret.com and we will resolve the issue promptly.
IS AN UNBOXING VIDEO REQUIRED TO MAKE A CLAIM?
Yes, an unboxing video showing the product in its original packaging is mandatory for any claims related to missing items, leakage, breakage, or incorrect products.
WHAT SHOULD I DO IF THE PACKAGE APPEARS TAMPERED WITH OR DAMAGED UPON DELIVER
In case of a package being tampered / damaged / defected, kindly refuse to accept the package from the delivery partner on the spot and report it immediately.
Refund Policy
• Sacral Secret is not responsible for any damage after the delivery of the products
• An unboxing video is mandatory with the original packaging in case of claims on missing items / leakage / breakage or damage / incorrect product, which has to be made.
• In case of a refund to be claimed, kindly contact our customer care on +91-9220930809 or write to us on info@sacralsecret.com with the necessary images and videos related to your claim with subject line “Refund For ”
• Contact the customer care team on +91-9220930809 if the order is marked as delivered and is not received by the customer, within 3 days of the product being marked delivered. No refunds shall be made after this period.
• The amount of refund does not include the delivery charge as they are non-refundable by delivery partners.
•Any cash on delivery refunds shall be initiated to the bank account provided by the customer in the above manner within 4-7 working days.
• A claim of refund should be made within 24 hours of order delivery with the aforementioned details.
• If accepted, your refund may take upto 10-15 days to be credited from the day of refund acceptance by Sacral Secret.
• Sacral Secret will provide all the details with relevant screenshots along with the transaction id once the refund is initiated.
Cancellation Policy
- Cancellation of orders can be processed before their dispatch from the warehouses only. A gateway charge of 2.5% shall be levied against your order for cancellation.
- A refund for paid orders shall be credited to the original payment account within 10-15 days of cancellation acceptance.
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Orders cannot be cancelled once shipped from the warehouses and an amount of 85 will be deducted once the order is shipped and if it is returned back to the seller (prepaid orders).
