Shipping policy

Thank you for choosing Sacral Secret! We are dedicated to providing you with the best shopping experience. Here’s a detailed overview of our shipping policy.

1. Shipping Locations
 We are pleased to offer domestic shipping within India and international shipping to select countries. You can check for specific shipping options and availability during checkout.

2. Processing Time
 Orders are typically processed within 1-2 business days from the time they are placed. However, please note that orders placed during holidays or weekends will be processed the following business day.

3. Shipping Methods and Costs
 Shipping costs depend on your shipping address, the size and weight of your order, and the chosen delivery method. You will be able to view the available shipping options and costs at checkout before confirming your order.

4. Estimated Delivery Times
 Delivery times vary depending on your location and the shipping method you choose:

  • Domestic Orders: Estimated delivery time is between 3-7 business days.

  • International Orders: Estimated delivery time is between 7-15 business days, depending on the destination country.

Please note that customs processing may delay delivery for international orders.

5. Shipping Tracking
 Once your order has been shipped, we will send you a tracking number via email, so you can track the status of your delivery in real-time.

6. Customs and Import Duties
 For international orders, you may be subject to additional customs duties, taxes, or import fees, depending on the destination country. These charges are the responsibility of the customer, and we advise you to familiarize yourself with the customs policies of your country before placing an order.

7. Lost or Damaged Shipments
 In the unlikely event that your order is lost or damaged during shipping, please contact our customer support team within 7 days of receiving your order. We will assist you in filing a claim with the shipping carrier and either provide a refund or exchange, depending on the circumstances.

8. Shipping Restrictions
 At this time, we do not offer shipping to certain restricted regions. You will be notified during checkout if your delivery address is ineligible for shipping.

For any inquiries regarding shipping, please contact us:

  • Email: info@sacralsecret.com
  • Phone: +91-9220930809